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| Frequently Asked Questions |
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- Do you offer products other than listed on your website?
- Where are you located?
- How much is delivery?
- Do you offer expedited shipping services?
- I'm a customer in Canada. Can I buy from your website?
- Do you offer Technical Support?
- Do you ship to PO Boxes?
- Do you match competitors prices?
- Do you charge Tax?
- How do I pay by check or money order?
- Is your site secured?
- Do you offer products other than listed on your website?
Yes. We can pretty much source out any product from any manufacturer and provide you with a price. This includes products that are not on our website from the listed manufacturers.
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- Where are you located?
Our main shipping facility is located in Bensenville, Ilinois.
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- How much is delivery?
It's absolutely FREE in the continental U.S. (Applies to standard ground only)
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- Do you offer expedited shipping services?
Variety of expedited shipping services are available:
- UPS Next Day Air
- UPS Second Day Air
- UPS Three Day Select
- and more...
For larger packages and equipment we always choose to go with LTL Common Carriers to ensure your order's safety. (Fastests available)
NOTE. For expedited shipping additional charges may apply.
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- I'm a customer in Canada. Can I buy from your website?
Sure. We regularly ship to Canada. However, additional shipping charges may apply. Please email, call or chat with us prior purchasing for an accurate price.
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- Do you offer Technical Support?
Yes. Our staff is well field experienced and will be glad to answer any question or solve any problems that you may come across.
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- Do you ship to PO Boxes?
No. For the security purposes we can only ship to veryfied addresses.
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- Do you match competitors prices?
Yes, eComfortUSA.com will match any authorized dealer’s price! If you find a lower price (including shipping, handling and delivery) on an identical branded item with the same features currently available for sale and delivery from an authorized online store, contact eComfortUSA.com with the competitor’s details and we will match that total price.
When contacting eComfortUSA.com Toll Free: (866) 554-HEAT or emailing sales@ecomfortusa.com you must provide all information, including shipping, handling, delivery date and a link to the product's page.
Exclusions
eComfortUSA.com will not match competitors' bonus or free offers, special offers, rebates, financing offers, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise, service contracts, or installation, delivery, or assembly services. eComfortUSA.com will not match competitors' prices that result from a price match. eComfortUSA.com Price Match Policy does not apply to parts or accessories. eComfortUSA.com reserves the right to revoke this policy at any time.
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- Do you charge Tax?
No, eComfortUSA.com only charges tax on Illinois state shipments.
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- How do I pay by check or money order?
After placing a product in your cart, select the Pay-By-Check form under payment options. Simply print out your order confirmation and include it with your check. As quickly as your payment is received, your order will be processed.
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- Is your site secured?
Yes, with eComfortUSA.com we guarantee all transactions to be 100% safe. Our website utilizes a secure server. Transactions on our site are protected with a 256-bit Secure Sockets Layer encryption. We utilize the latest in encryption technology to insure complete protection, safety and security to all of our customers.
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"I bought a Buderus boiler from ecomfortusa two weeks ago. I was not sure if I want to buy this boiler online but after talking to one of the sales people I knew that I do not want to go and shop anywhere else. The boiler was deliverd at no charge on time right to my door. I even received an ecomfort..."
Jim Nelson
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